Why Red Diamond?

We focus on the long term relationship between your company and ours. We want to be the computer service company you choose for the lifetime of your business. We take this goal seriously and don't take this relationship for granted.

Your satisfaction and the delivery of excellent computer service is our #1 priority. If at anytime you are not satisfied with the computer repair or upgrade service you have received please let us know and we will do everything in our power to make it right for you. Guaranteed.

All of our work is documented systematically and in a timely fashion, enabling you to measure our service and your results without having to guess what it was we did that day.

We want to make it as easy as possible for you to not only request service but to give feedback on your computer service as well. Please call us anytime with questions or concerns. We are ready to take care of your needs with care and concern for you and your business. It is our value to be exceptionally approachable.

We know how easy it is for things to fall through the cracks and how that damages the trust that you have in a computer service provider, so it is our goal to make sure that all requests and scheduling have thorough follow-up. Though we have systems, checklists and employees who are dedicated to this goal, on occasion something may not get followed up with to your satisfaction, which is why we offer a satisfaction guarantee.

We value your long-term relationship. It is for this reason that we don't nickel and dime you regarding every call you make to us. In most cases, depending on your computer maintenance plan, if we can take care of your request within the first 15 minutes there is no charge to you!

Being proactive can prevent security risks, data loss, poor network performance and downtime. Red Diamond proactively evaluates each computer workstation, documents your network, and makes recommendations for correcting any risks. We also schedule regular maintenance and periodic reviews to keep your systems reliable and up to date.

Our value is to provide you with the information necessary to help you make informed decisions about your office's network strategy by educating and communicating with you in the language you speak. Plain English.

Professional
Courtesies:

Being on time, not interrupting your business meetings, and dressing professionally are just some of the courtesies you can expect from the Red Diamond support team. Our goal is to give you fast, courteous and professional service without interrupting your work day.

No Network Secrets:

Purposefully or carelessly, many computer repair service providers and technicians keep information about your network support, software licenses, passwords and network configurations locked away in their brains. At Red Diamond all of this information is documented and accessible to you privately and securely 24 hours a day, 7 days a week, 365 days a year. We also configure your network to Microsoft's standards, not our own secret one, so that any trained and certified Microsoft IT Professional can manage your network if you decide it is time to change support providers. Not having secrets means you can trust that we have your best interest in mind, not our job security.