On-Site Computer and Network Support

Red Diamond Technology offers a number of different ways to render onsite support for your business depending on your individual needs.

Non-Contract

Billed at our standard hourly billing rate with applicable trip charges we are glad to work on an ‘at-will’ basis whenever you need us. This often is a fit for clients who have a degree of in house IT support and just need some direction or just an extra pair of hands for a given project. Payment must be rendered at the time of service. 

Contract with Preventative Maintenance

Together with a Red Diamond service consultant we would make a determination of how many hours in a given month we project will be required to service your needs effectively. In addition a Preventative Maintenance plan will be developed that will ensure the reliability and performance of your network and all the devices on it. This is the least expensive method of maintaining your network as problems can be identified and addressed prior to them becoming emergencies.

Based on the number of hours required, a discount will be applied depending on the volume of hours used. As opposed to Non-Contract clients, we will bill you for services within 3 days of finishing the work.   

Pre-Paid Block of Time

By paying in advance we offer our lowest billable hourly rate. Trip charges still apply but this scenario provides for the most economical way of Red Diamond providing services to your business. This is a good fit for a client who knows that an upcoming project is going to require more than 10 billable hours of service and wants to make it as cost competitive as possible.

Other On-Site Support Services

Our commitment to world-class customer service has made us the most respected on-site computer repair and support provider in the nation. We are always open to new concepts of doing business with our clients. If there is a special on-site support scenario that you would like Contact Us and let us know.